About The Episode
Aly talks with Huddle’s Instructional Designer, Kimberley Porter, about how to manage a backlog of support content, how to form benchmarks and measure results of support content, and what the best first piece of content is for self-service customers.
Who Should Listen?
This episode is perfect for those involved with educating their customers, whether through help documentation or onboarding.
The best time to start collecting data.
The key to setting benchmarks.
The two main metrics you should focus on measuring.
The questions which will ease your backlog.
The importance of creating a safe environment for customers.