Webinar Mini Series - Roadmap Fuel: Customer Feedback

Following on from our webinar Roadmap Your Way To Success In 2017, Receptive CEO, Hannah Chaplin and Head of Customer Success, Aly Mahan, take a more in-depth look at one of the 3 main inputs into a successful product roadmap - demand from the customer base.

Whether it's feature requests, ideas, insights or general feedback, customers are an amazing source of data for your roadmap yet capturing & using this data effectively is a real challenge in SaaS.

If you can collect, measure & understand customer demand, it opens a goldmine of opportunities to be a hero to your customers while also ensuring you are building a product that drives the growth of the business.

In this free webinar you will learn:

  • Why understanding customer demand is vital for the growth of every SaaS business

  • Why communicating back to your customers transforms how they feel about your product

  • How your customer success and support teams can capture & use customer feedback effectively (especially at scale)

Who should watch this webinar?

This webinar is especially beneficial if you fit any one of the criteria below:

  • Anyone who works on product or in a customer-facing role in a software company (on-premise or SaaS)
  • Software businesses of all sizes but especially mid to Enterprise organizations
  • New and experienced product managers, customer success folk and support teams