Blogging about SaaS product management & our product, Receptive.
We're aiming to find out how SaaS companies use product strategy in their decision making. Come and help us.
Trello is often used for managing customer feedback but when it comes to scaling up, you need a better system. Here's why...
Aly Mahan spoke with Srajan Bhagat of Sauce Labs about his approach to scaling up customer success.
You can now change the color of Receptive to match your own branding for when customers provide feedback.
Hotjar's Christian Nussbaumer shares his tips for managing Customer Success at a large scale, including the Pomodoro Technique and focusing on the important tasks...
We’d like to introduce you to an awesome new feature. You can now embed the Receptive dashboard into your product.
It’s in the interest of your organization to collect and understand demand from the prospect base because the data can be incredibly powerful.
Introducing our new and improved user experience for end users, making it easier for your customers to provide feedback.
Recently, our very own Aly picked Kimberley’s brain for her podcast, speaking about the role education plays in the customer success process.
You can now customize your feature request form within your Receptive dashboard, allowing you to collect the exact customer feedback you need.
Our new multi-product features allow you to **filter by different products** when using Receptive.