Receptive blog

Blogging about SaaS product management & our product, Receptive.

Customer Success at scale: Tips from Hotjar's Christian Nussbaumer
Apr 11 2017

Hotjar's Christian Nussbaumer shares his tips for managing Customer Success at a large scale, including the Pomodoro Technique and focusing on the important tasks...

Customer Success at scale: Tips from Hotjar's Christian Nussbaumer

Introducing: Embedded Receptive
Apr 10 2017

We’d like to introduce you to an awesome new feature. You can now embed the Receptive dashboard into your product.

Introducing: Embedded Receptive

Roadmap poison: Building features for prospects
Apr 5 2017

It’s in the interest of your organization to collect and understand demand from the prospect base because the data can be incredibly powerful.

Roadmap poison: Building features for prospects

Introducing: The new end user experience
Mar 30 2017

Introducing our new and improved user experience for end users, making it easier for your customers to provide feedback.

Introducing: The new end user experience

The Importance of Education for Customer Success
Mar 16 2017

Recently, our very own Aly picked Kimberley’s brain for her podcast, speaking about the role education plays in the customer success process.

The Importance of Education for Customer Success

Introducing: Customize your Feature Request form
Mar 13 2017

You can now customize your feature request form within your Receptive dashboard, allowing you to collect the exact customer feedback you need.

Introducing: Customize your Feature Request form

Introducing: Multi-product Management With Receptive
Feb 27 2017

Our new multi-product features allow you to **filter by different products** when using Receptive.

Introducing: Multi-product Management With Receptive

Harnessing The Power Of Team Demand
Feb 27 2017

Team Demand is the term we use to describe ideas, insights, and feedback that come from your internal teams. In this article we aim to show you how to use it.

Harnessing The Power Of Team Demand

Scaling Up Your Customer Feedback Process
Feb 27 2017

As your company grows, the processes which used to work start to break down, and you need to learn how to scale up customer feedback for it to be useful.

Scaling Up Your Customer Feedback Process

Killer Customer Feedback Questions You Should Ask During Sales & Beyond
Feb 17 2017

For SaaS companies, asking the right customer feedback questions is essential. Ask the wrong ones and you’ve wasted your time. Here is what you should ask.

Killer Customer Feedback Questions You Should Ask During Sales & Beyond

Choosing The Right Customer Feedback Tools
Feb 17 2017

We’ve compiled a list of some top customer feedback tools for each of these processes to suit SaaS companies of all shapes and sizes and to suit any budget.

Choosing The Right Customer Feedback Tools

What On Earth Is Customer Feedback Management?
Feb 16 2017

Effective customer feedback management is becoming the difference between the smallest and biggest SaaS companies. But what on Earth is it? Let’s find out...

What On Earth Is Customer Feedback Management?