Receptive blog

Blogging about SaaS product management & our product, Receptive.

We Want Your Thoughts on Product Strategy!
May 10 2017

We're aiming to find out how SaaS companies use product strategy in their decision making. Come and help us.

We Want Your Thoughts on Product Strategy!

The One Thing Trello Can't Do
May 3 2017

Trello is often used for managing customer feedback but when it comes to scaling up, you need a better system. Here's why...

The One Thing Trello Can't Do

How to Scale Up your Customer Success
May 2 2017

Aly Mahan spoke with Srajan Bhagat of Sauce Labs about his approach to scaling up customer success.

How to Scale Up your Customer Success

Introducing: Use your own Colors
Apr 25 2017

You can now change the color of Receptive to match your own branding for when customers provide feedback.

Introducing: Use your own Colors

Customer Success at scale: Tips from Hotjar's Christian Nussbaumer
Apr 11 2017

Hotjar's Christian Nussbaumer shares his tips for managing Customer Success at a large scale, including the Pomodoro Technique and focusing on the important tasks...

Customer Success at scale: Tips from Hotjar's Christian Nussbaumer

Introducing: Embedded Receptive
Apr 10 2017

We’d like to introduce you to an awesome new feature. You can now embed the Receptive dashboard into your product.

Introducing: Embedded Receptive

Roadmap poison: Building features for prospects
Apr 5 2017

It’s in the interest of your organization to collect and understand demand from the prospect base because the data can be incredibly powerful.

Roadmap poison: Building features for prospects

Introducing: The new end user experience
Mar 30 2017

Introducing our new and improved user experience for end users, making it easier for your customers to provide feedback.

Introducing: The new end user experience

The Importance of Education for Customer Success
Mar 16 2017

Recently, our very own Aly picked Kimberley’s brain for her podcast, speaking about the role education plays in the customer success process.

The Importance of Education for Customer Success

Introducing: Customize your Feature Request form
Mar 13 2017

You can now customize your feature request form within your Receptive dashboard, allowing you to collect the exact customer feedback you need.

Introducing: Customize your Feature Request form

Introducing: Multi-product Management With Receptive
Feb 27 2017

Our new multi-product features allow you to **filter by different products** when using Receptive.

Introducing: Multi-product Management With Receptive

Harnessing The Power Of Team Demand
Feb 27 2017

Team Demand is the term we use to describe ideas, insights, and feedback that come from your internal teams. In this article we aim to show you how to use it.

Harnessing The Power Of Team Demand