Receptive blog

Blogging about SaaS product management and our product, Receptive.

The Ultimate Product Strategy Guide
Aug 9 2017

This guide is designed to give you an overview of product strategy so that you understand the theory behind it and how you can use it to make product decisions.

The Ultimate Product Strategy Guide

CEO Hannah Chaplin Speaks with Siftery about Receptive
Jul 24 2017

Receptive CEO, Hannah Chaplin, spoke with Siftery about building a customer feedback product.

CEO Hannah Chaplin Speaks with Siftery about Receptive

The Feedback Loop Episode 1: Magnus Health & Commissions Inc.
Jul 13 2017

In this episode, Aly spoke with Melanie Walker of Magnus Health, and Doug Forester of Commissions Inc. Doug was hesitant to open out Receptive to his clients so Melanie helped to reassure any fears he had.

The Feedback Loop Episode 1: Magnus Health & Commissions Inc.

Introducing: Multiple Roadmaps
Jun 22 2017

It's now possible to create and manage multiple roadmaps using Receptive. Perfect for those with many different products...

Introducing: Multiple Roadmaps

Introducing: Reporting and Roadmap Improvements
Jun 9 2017

Our latest update brings improved usability and more functionality when it comes to roadmapping and reporting.

Introducing: Reporting and Roadmap Improvements

Stop Asking your Customers what they Want!
May 31 2017

The ways that companies are collecting customer feedback are outdated and selfish. Here's how you should be doing it.

Stop Asking your Customers what they Want!

We Want Your Thoughts on Product Strategy!
May 10 2017

We're aiming to find out how SaaS companies use product strategy in their decision making. Come and help us.

We Want Your Thoughts on Product Strategy!

The One Thing Trello Can't Do
May 3 2017

Trello is often used for managing customer feedback but when it comes to scaling up, you need a better system. Here's why...

The One Thing Trello Can't Do

How to Scale Up your Customer Success
May 2 2017

Aly Mahan spoke with Srajan Bhagat of Sauce Labs about his approach to scaling up customer success.

How to Scale Up your Customer Success

Introducing: Use your own Colors
Apr 25 2017

You can now change the color of Receptive to match your own branding for when customers provide feedback.

Introducing: Use your own Colors

Customer Success at scale: Tips from Hotjar's Christian Nussbaumer
Apr 11 2017

Hotjar's Christian Nussbaumer shares his tips for managing Customer Success at a large scale, including the Pomodoro Technique and focusing on the important tasks...

Customer Success at scale: Tips from Hotjar's Christian Nussbaumer