Receptive blog

Blogging about SaaS product management and our product, Receptive.

The Feedback Loop #2: SS&C Advent Black Diamond & DaVita Kidney Care
By Joe Daniels on 15 February 2018

In this episode, Aly spoke with Joey Marchy and Tiffany Brower from Black Diamond, and Travis Nisbett from Davita. Travis was unsure about how best to roll out Receptive internally, and so Joey and Tiffany were on hand to share some advice.

The Feedback Loop #2: SS&C Advent Black Diamond & DaVita Kidney Care

Survey: How do you prioritize your SaaS product roadmap?
By Hannah Chaplin on 13 February 2018

Help us with our first research of the year - we want to learn about how SaaS companies prioritize.

Survey: How do you prioritize your SaaS product roadmap?

How to Create a Health Score that Works Every Time
By Joe Daniels on 26 January 2018

Your current health score is failing. Sorry, but it's true. In this article, Irit Eizips shows you how to create a health score that works every single time.

How to Create a Health Score that Works Every Time

How To Write The Perfect Product Feedback Policy
By Joe Daniels on 25 January 2018

Before you start managing your feedback, you need to create your product feedback policy, helping to set expectations and get everyone on the same page.

How To Write The Perfect Product Feedback Policy

Introducing: Flexible Emailing for customer research & development super powers
By Joe Daniels on 8 January 2018

Our flexible emailing feature enables you to send emails out to specific users based on what they're interested in.

Introducing: Flexible Emailing for customer research & development super powers

How to Make Customers Happy with Product Feedback
By Joe Daniels on 12 December 2017

The aim of any Customer Success professional worth their salt is to make and keep their customers happy. There's one often overlooked way of doing just that: managing product feedback.

How to Make Customers Happy with Product Feedback

Why we use Agorapulse for our Social Media Marketing
By Joe Daniels on 11 October 2017

Why we decided to switch from Buffer to Agorapulse to manage our social media marketing.

Why we use Agorapulse for our Social Media Marketing

You need a different approach to SaaS product feedback at scale
By Hannah Chaplin on 29 September 2017

First blog post in the At Scale series about the importance of having a separate feedback channel

You need a different approach to SaaS product feedback at scale

At Scale content series
By Hannah Chaplin on 29 September 2017

An introduction to Receptive's new, At Scale series which explore how scaling and Enterprise SaaS organizations can power growth through product feedback.

At Scale content series

The Ultimate Product Strategy Guide
By Joe Daniels on 9 August 2017

This guide is designed to give you an overview of product strategy so that you understand the theory behind it and how you can use it to make product decisions.

The Ultimate Product Strategy Guide