Blogging about SaaS product management & our product, Receptive.
Hotjar's Christian Nussbaumer shares his tips for managing Customer Success at a large scale, including the Pomodoro Technique and focusing on the important tasks...
We’d like to introduce you to an awesome new feature. You can now embed the Receptive dashboard into your product.
It’s in the interest of your organization to collect and understand demand from the prospect base because the data can be incredibly powerful.
Introducing our new and improved user experience for end users, making it easier for your customers to provide feedback.
Recently, our very own Aly picked Kimberley’s brain for her podcast, speaking about the role education plays in the customer success process.
You can now customize your feature request form within your Receptive dashboard, allowing you to collect the exact customer feedback you need.
Our new multi-product features allow you to **filter by different products** when using Receptive.
Team Demand is the term we use to describe ideas, insights, and feedback that come from your internal teams. In this article we aim to show you how to use it.
As your company grows, the processes which used to work start to break down, and you need to learn how to scale up customer feedback for it to be useful.
For SaaS companies, asking the right customer feedback questions is essential. Ask the wrong ones and you’ve wasted your time. Here is what you should ask.
We’ve compiled a list of some top customer feedback tools for each of these processes to suit SaaS companies of all shapes and sizes and to suit any budget.