1 - Exclusively for B2B SaaS
B2B SaaS companies have very specific needs when it comes to managing product feedback. You need to be able to dive deep into the data, with custom segmenting and reporting.
Unlike Productboard, Receptive was, is, and always will be, built exclusively for B2B SaaS companies. We know what you need, and we know how to deliver it.
Add to that the vast array of thought leadership content we produce and our top of the range Customer Success, and it’s easy to see why so many of the best B2B SaaS companies trust us to manage their product feedback.
2 - Customers Need to Prioritize
With Productboard, you’re able to prioritize requests and ideas manually by yourself, assigning a range of scores.
While that might help you determine which ideas you need to focus on, it takes a lot of time and effort, and even then is based purely on the opinion of those tasked with it.
Receptive opens the process of prioritization up to your customers and team members with our unique slider system. This way, you can find out which ideas are truly important.
Not only that, but it saves your Product managers a great deal of time and effort that could be spent on developing your product.
3 - SmartLists Give All The Insights With None of the Work
You can just about use Productboard to figure out priorities, and segment to find which users want which ideas, but it takes a lot of work to get there.
With Receptive, you can use our predefined SmartLists to instantly see what a specific type of user wants, whether it’s your high-value customers, churned users, or free triallers.
The best part is, Receptive handles all the heavy lifting. All your PMs need to do is click and view the report.
4 - Automatically Keep Customers in the Loop
Keeping your customers in the loop, and thus avoiding the black hole of feedback, is one of the most overlooked parts of the process, but it’s also one of the most important.
If you use Productboard, the only way to keep your customers up-to-date is to export the relevant email addresses, and then use other tools to send out emails.
Receptive automates this process, updating your customers whenever the status of an idea changes.
Not only that, but with a few clicks you can send out engagement emails that prompt your customers to log in, provide more feedback, and update their priorities, so you know you always capture their latest needs. Our flexible emailing feature enables you to send targeted emails to specific users in order to gain more detailed feedback or invite users to beta test a new area of your product.
5 - Clean and Easy to Understand
Right from the outset, we wanted Receptive to be simple and easy to use, especially for your customers. All they want to do is be able to submit feedback, browse other people’s feedback, and see what you’re working on next.
Productboard’s UI can be overwhelming at first glance, and it isn’t always obvious what to do. This is likely to alienate some of your customers, and restrict the data you can collect.
Receptive, however, has a clean interface that your customers can understand the second they log in and start using it. This helps your customers feel comfortable, and far more willing to provide you with the feedback you need.
6 - Collect the Information your Product Managers Need
Simply collecting feedback isn’t enough, you need to make sure you’re collecting the information that your Product team needs to help them make the right decisions.
Productboard gives you no control over the kind of information you collect and store there.
Receptive, however, offers fully customizable feedback forms, so that your Product team can ask the questions they need answering, improving the quality of the feedback you receive.